Credit Clean Australia is committed to treating all clients fairly and ensuring that our services are provided in a responsible and appropriate manner.
We recognise that some individuals may be experiencing circumstances that require additional care when engaging with financial services.
Our Approach
We take reasonable steps to ensure that all clients:
- Understand the nature of our services
- Understand the fees and process involved
- Are able to make an informed decision before proceeding
If we are not satisfied that a client understands our services or is able to proceed appropriately, we will not continue.
By proceeding with our services, you acknowledge that you understand the nature of the services provided and the associated fees.
Additional Support
Where appropriate, we may:
- Provide further explanation of our services
- Allow additional time for consideration
- Suggest that a client seek independent advice
Responsible Engagement
We aim to ensure that our services are suitable for each client’s circumstances.
Where we reasonably believe that proceeding may not be appropriate, we may decline or defer services.
We reserve the right to pause or cease services where we consider it appropriate to do so.
Engagement with our services is voluntary, and clients may choose whether to proceed at any stage.
Client Responsibilities
Clients are responsible for providing accurate and complete information to enable us to assess and assist with their circumstances.
Complaints
If you have any concerns, you may contact us directly so we can review the matter and respond in accordance with our complaints handling procedures.
Helpful resourses
Contact
Phone: 1300 739 860